FAQ - Find The Answers to Your Questions | Cyberturity
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Frequently Asked Questions

A collection of answers to the most frequently asked questions regarding Cyberturity & Data Security.

  • What is different about the Cyberturity Pro assessment?

    The Cyberturity Pro 360 Assessment is a hybrid maturity assessment that is designed to give organisations a more holistic evaluation of their cybersecurity posture that connects people, process, and technology. The Cyberturity Pro 360 Assessment, Scorecard and Guidance Report maps and aligns with the leading cybersecurity frameworks including NIST, CIS, ISO27001, and Cobit5.

  • Do I need to do a cyber security assessment?

    Completing a cybersecurity evaluation is one of the best and cost effective ways to work out what you’re doing well and what you need to work on. A cyber security evaluation should be the first activity of any organisation looking to improve their cybersecurity and maximise their investments.

  • Our IT team has cybersecurity under control.

    Having good cyber security technical controls in place is an essential component of a good cybersecurity defence strategy. It’s important to remember that IT controls are only part of a holistic cyber security defence strategy. Cyberturity Pro helps you evaluate the other “non-IT” areas of cyber risk management that you need to understand and implement.

  • Who is the best person to complete the assessment?

    The ideal person would be the one responsible for managing cyber risk or risk in general. If you don’t have a specific team member responsible for this we recommend your CFO, COO, or CIO. Please remember, this is NOT a job for IT. Someone with a business wide focus and understanding is optimal and you will more than likely need to assistance of a number of key people.

  • What are the 8 Critical Areas?

    The Cyberturity Pro 360 Assessment covers 8 critical areas that need to be understood and managed if an organisation is going to have strong cyber resilience. The 8 critical areas include security culture, self-awareness, external awareness, identifying digital assets, preparing to protect, ability to detect intrusion, ability to respond, and ability to recover.

  • Who should complete the assessment?

    Our recommendation is that the highest level c-suite team member that has cybersecurity as part of their role complete the assessment. For most organisations this would be the CFO. We suggest that this person go through the assessment answering as many questions as they can, save their progress and then return with other team members or knowledge to complete and submit.

  • How long does it take to complete?

    The assessment covers a number of areas within an organisation and not just technology. Depending on the size and structure of your organisation, an individual or team working together should be able to complete the assessment in an hour.

  • What if I don’t know the answers?

    If you don’t know the answer to a question please don’t guess. Save your assessment and come back to it later after you’ve consulted with someone who can answer the question. We suggest that the best way is to complete it as a team.

  • How many assessments can I do?

    You can do as many assessments as you wish but each time you will be required to purchase a new subscription. We recommend that organisations complete the assessment every 6 to 12 months so that that they can gauge their progress.

  • Can I change my responses after I have submitted?

    No. Once you have submitted your assessment you cannot make any changes to it. We recommend that you take your time to get it right. The more honest and accurate your answers, the better your tailored guidance will be.

  • What is the Cyberturity Pro 360 Scorecard?

    The Cyberturity Pro 360 Scorecard is an executive report that provides a snapshot of your current cyber security posture across the 8 critical areas. The scorecard gives you a maturity rating across each of the areas and some guidance on what you need to be doing to improve your position.

  • What are the different ratings?

    Your Cyberturity Pro 360 Scorecard will provide you with one of three ratings for each of the 8 critical areas. A rating of LOW means you need to start understanding the concepts. A rating of MODERATE means you need to continue to implement more processes and controls. And a rating of HIGH means you need to keep improving on what you are doing.

  • Who is the 360 Scorecard best for?

    The Cyberturity Pro 360 Scorecard is ideal for boards and executive teams as a high level snapshot of the organisations cyber security posture across the 8 critical areas. What you’re doing well and where your gaps are and not a whole lot of detail that is largerly irrelevant to this group.

  • What is the Maturity Assessment Report?

    The Maturity Assessment Report is a 33 page, detailed expansion of your 360 Scorecard. It provides more granular education, advice, and guidance around what you need to be actioning across the 8 critical areas and 20 subsections. The Maturity Assessment Report is ideal for organisations looking to move past an evaluation and into an action plan.

  • Who is the Maturity Assessment Report for?

    The Cyberturity Maturity Assessment Report is an excellent resource that can be used internally within your organisation or with the assistance of an external consultant or cyber security specialist. It’s your “play book” of what to do next based on the responses you provided in your 360 Assessment and your overall results.

  • What do I get for my money?

    Your Cyberturity Pro subscription includes access to your Cyberturity Pro 360 Assessment, your Cyberturity Pro 360 Dashboard and your Cyberturity Pro 360 Scorecard. You have twelve (12) months to use your subscription from the date of purchase. Your subscription entitles you to submit one (1) completed 360 Assessment. Please note that the Cyberturity Maturity Assessment Report is NOT included in the subscription price.

  • When do I pay for my Maturity Report?

    You can pay for your Maturity Report upfront and receive a discount or you can purchase in from within your dashboard once you have completed your assessment.

  • How can I pay?

    You can purchase a Cyberturity Pro subscription via credit card through our billing pages. We accept Visa, Mastercard and American Express. Charges will appear on your credit card statement as Cyberturity.

  • Do I get a receipt?

    Yes. A receipt will be emailed to your nominated work email address on completion of your payment.

  • Can I get a refund?

    Yes, you can get a refund. However, refunds will only be given if you HAVE NOT signed in to the Cyberturity Pro platform. Once you have signed in to the platform you are no longer eligible for a refund. The Cyberturity Pro sign in page can be accessed from https://www.cyberturitypro.com

  • Do I need to be a techy to do this?

    No not at all. Completing the assessment itself is a relatively simple process and similar too most questionnaires or surveys you may have completed online before. Whilst there are some technical questions in the assessment, they do not represent the majority.

  • Is my data safe?

    The Cyberturity Pro platform has been built with security and privacy as one of our highest priorities. The way we store your assessment data, your personally identifiable information, and the security controls we have put in place, represent industry best practice.

  • What do you do with my data?

    It is important to us that you always have a clear understanding of how we will use your data. We may share non-identifiable data with other organisations, but they will have no visibility that it is your data or that the data relates to your specific organisation. If there is ever a need share your identifiable data with another organisation we will notify you first. You will be able to choose whether you want to share this data. If you choose to share your data, you will always be able to un-share it at any time in the future.

  • Can I complete my assessment on my smartphone?

    The Cyberturity Pro 360 Assessment and Dashboard are currently only accessible through your desktop or laptop browser. You can however create your account on your smartphone and then change to a desktop or laptop to complete your assessment and access your dashboard and scorecard.

  • Can I stop and resume later?

    Yes, you can. You can save your progress at any stage throughout the assessment. To resume, simply sign in again at https://www.cyberturitypro.com and pick up where you left off. You may need to do this if you need to consult other people about specific questions you may not know the answer for.

  • Is there technical support if I have a problem?

    Absolutely. Cyberturity Pro provides email support via the contact form located in the footer of the website or your dashboard that you can access once you have completed your assessment.

  • My coupon code won’t work

    Please ensure you have entered the code exactly as it was given to you. The codes are NOT case sensitive. Make sure you press the APPLY button after you have entered your coupon code. If you continue to have problems, please contact us via the online support form and we will assist you further.

  • My screen has frozen. What do I do?

    If your screen freezes while you are completing your assessment simply close your browser and sign in again. You will be automatically returned to the last question you were on. If it continues to happen check your internet connection and your browser. We recommend Google Chrome. You may need to try a different computer. If the problem continues please let us know.

  • Who can help me understand my results?

    It may be of value reviewing your report or scorecard with other professionals to gain deeper insight and assistance with executing your tailored guidance. For smaller businesses this could be your cyber security expert / consultant, accountant or IT provider.

  • Can you recommend a cyber security expert to help us?

    If you need additional help actioning your Cyberturity Maturity Assessment Report, send us a message using our online contact form and we will do our best to help identify a consultant in your area. Please make sure to include your location.